Warranty

Wow Blinds - 5 Year Warranty              

Wow Blinds guarantee the quality on all our blind components free from defects and/or failure for five (5) years from the date of purchase.
The guarantee on Wow Blinds products does not cover defects or damage caused by accidents, alterations, misuse, abuse, wear and tear or failure to comply with cleaning and maintenance instructions.

Wow Blinds does not warranty the fading of fabrics and timbers caused by direct and/or indirect sunlight. Under the guarantee Wow Blinds shall not be liable or responsible for incidental or consequential damages or any other direct or indirect damage, loss, cost, expense or fee.

This warranty covers the repair or replacement of any defective material or component in Wow Blinds products. Wow Blinds provides a manufacturer’ warranty that blinds will be free from defects in material and workmanship for a maximum of five (5) years, and in the case of fabrics as per the fabric suppliers’ warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For information on Australian Consumer Laws, please visit Australian Consumer Law website: www.consumerlaw.gov.au
This warranty is valid when payment for the Wow Blinds invoice has been paid in full and proof of purchase is provided to Wow Blinds.

Any flaws or errors in production of the original order as received MUST be reported within TWO weeks of installation of the product.

The Warranty does not cover:

• The cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs.
• Products that are requested outside recommended sizes.
• Any conditions caused by normal wear and tear;
• Alterations and repairs to the product, not carried out by a distributor/specialist, water damage, accidents, misuse, or incorrect installation;
• Exposure to the elements (sun damage, wind or rain), discolouration over time.
• Exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air;
• Any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens, bathrooms;
• Condensation damage; and
• Failure to follow Wow Blinds care, maintenance and operating instructions.
• This warranty is not transferrable, and only the original purchaser of the products can make a claim under this warranty.
                                                                                                                                          
Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Wow Blinds. 

Warranty Claim Procedure

If you need to make a warranty request you can do so by contacting Wow Blinds via e mail office@wowblinds.com.au or telephone call 07 3118 5271.

Important information for retailer and consumer

Bagging or V-ing of Fabric
Roller blinds larger than 2400mm width and/or longer than 2200mm Drop could show the effect of bagging or “V’ing. Blinds with large width can have bagging in the centre of the cloth, normally due to flex in the roller tube. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

Patterns
Variations of up to 30mm in the direction of the pattern from one side of the blind to the other should be expected. Fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist.

Railroading and Cupping
Due to the nature of the fabric blockout backing on some fabrics lead to curling or cupping of the outer edges of the blind. Narrow width roller blinds with a long drop are not advisable. If these blinds start to track the edges can fray quite badly.

Light Gaps
The overall width of the blind, including brackets, is always wider than the fabric width. All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.

Puckering
Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail.

Please note that all fabrics fade from UV exposure. If blinds are left up for a long time without being pulled down regularly, all fabrics will fade unevenly. Fabric will fade evenly if blinds are down during the day, getting even UV exposure.

Wow Blinds offers a five (5) year nationwide back to base warranty for all products.

• Blind and Awning Components – 5 Year Warranty – exclusions apply
• Veri Shades – 2 year warranty
• Venetian Slat – 1 year warranty
• Ziptrak awning components – 2 year warranty                                                              
• Refer to Australian Standards and Tolerances Guide for viewing positions* Normal viewing distance: All products = 1500mm
• Fabric (limited manufacturer’s warranty, no warranty on rolling performance)
• Motors (limited manufacturer’s warranty. Not covered if water damaged or burnt out)
• Charge for hire of access equipment for repair (even when product is under warranty) - No Warranty
• Installation, Freight and Travel - No Warranty
• Consequential damage or loss - No Warranty

Consumer Information: http://bmaa.net.au/consumer-information/

Blinds Manufacturing Association of Australia

BMAA INDUSTRY GUIDELINE

BMAA has prepared an Industry Guideline to assist manufacturers and retailers deal with customer queries regarding the final product.

This guideline is in no way a substitute for legal advice. Businesses are bound by legislation such as Australian Consumer Law and Australian Standards such as AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics. This Guideline is one that is accepted by the industry and should be seen as a “reasonable” test for looking at a perceived fault.

Recommended Industry Guideline for Faults:

The acceptable guideline for imperfections, marks, dots etc. on completed product is:
• If an imperfection is visible with the naked eye in natural daylight at a distance of 1.5 metres, it is not acceptable.
• If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.5 metres it is acceptable.

Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.

This Guideline does not override any rights under Australian Consumer Law References: Standards Australia AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics. Available from SAI Global. The Australian Consumer Law (ACL).

GUIDE TO STANDARDS AND TOLERANCES 2015 - INSPECTING SURFACES FROM A NORMAL VIEWING POSITION

(Excerpt from the Australian Standards and Tolerances Guide for viewing positions)

Generally, variations in the surface colour, texture and finish of walls, ceilings, floors and roofs, and variations in glass and similar transparent materials are to be viewed where possible from a normal viewing position. A normal viewing position is looking at a distance of 1.5 m or greater with the surface or material being illuminated by ‘non-critical light’. Non-critical light means the light that strikes the surface is diffused and is not glancing or parallel to that surface.                                                                                                              

Slight variations in the colour and finish of materials do not always constitute a defect.

 

Plantation Shutters

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Wow Blinds Shutters (Imported)

• Polymer Formular : 30 Years

• Structural : 15 Years

• Paint : 5 Years

• Termite proof, hypoallergenic, virgin materials ( non yellowing), water resistant, certified non-toxic.

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